Terms of Service

Please read these Terms carefully before using Dawat. By creating an account, accessing the platform, submitting a listing, placing an order, requesting a service, accepting a booking, connecting a wallet, or otherwise using Dawat, you acknowledge that you have read and agreed to these Terms.

These Terms do not remove rights that cannot lawfully be waived under applicable consumer, privacy, electronic-commerce, or other Philippine laws.

Some Dawat features may remain under development, testing, limited release, regulatory review, or geographic rollout. Displaying a feature on the website does not guarantee that it is available in every location.

These Terms of Service constitute an agreement between you and Dawat Technologies Inc., referred to in these Terms as “Dawat,” “we,” “us,” or “our.”

“You” means the person accessing or using Dawat. Depending on the feature used, you may also act as a customer, merchant, seller, driver, courier, host, property owner, professional, farmer, service provider, community participant, or authorized representative of an organization.

Additional rules, service-specific agreements, promotional terms, merchant agreements, provider standards, community guidelines, or policies may apply to particular features. Where a specific agreement conflicts with these general Terms, the more specific agreement controls for that service.

You must have legal capacity to enter into a binding agreement. Persons below the age required to enter contracts independently may use Dawat only with the permission and supervision of a parent or legal guardian, where permitted.

Certain services, including driving, commercial selling, accommodation hosting, regulated professional work, financial services, and digital-asset functionality, may require a higher minimum age, verification, licensing, or additional eligibility.

When using Dawat for a business, cooperative, association, local government unit, or other organization, you confirm that you have authority to bind that organization to these Terms.

Dawat provides technology that may help users discover, request, offer, arrange, pay for, review, or communicate about goods and services supplied by independent third parties.

Unless expressly stated in a separate written agreement, Dawat is not the direct seller, manufacturer, restaurant, transportation carrier, employer, professional contractor, property owner, accommodation operator, insurer, bank, lender, remittance company, electronic-money issuer, or investment adviser involved in a third-party transaction.

A service provider’s appearance on Dawat does not automatically constitute employment, partnership, agency, franchise, endorsement, certification, or a guarantee by Dawat.

Dawat may establish platform rules, verification procedures, service standards, pricing tools, safety measures, and enforcement mechanisms without becoming the direct provider of every underlying service.

You must provide information that is accurate, current, complete, and lawfully obtained. You must promptly update information that becomes inaccurate or outdated.

You are responsible for maintaining the security of your account, device, login method, authentication codes, connected wallet, and recovery credentials. You must not sell, rent, transfer, or share access to your account unless Dawat expressly permits it.

Notify Dawat promptly when you suspect unauthorized access, impersonation, fraud, loss of credentials, or compromise of a connected device or wallet.

We may require additional verification before restoring access, processing a sensitive request, changing account information, or allowing high-risk functionality.

Dawat may request identity, address, contact, business, tax, licensing, vehicle, property, professional, payment, or beneficial ownership information when reasonably necessary for safety, compliance, fraud prevention, partner requirements, or service eligibility.

Verification may be conducted by Dawat or an authorized third party. Submission of documents does not guarantee approval.

Dawat may refuse, restrict, suspend, or revoke access when submitted information cannot be verified, appears altered or misleading, has expired, or does not satisfy service requirements.

References to identity verification do not mean that Dawat guarantees any user’s character, competence, creditworthiness, qualifications, or future conduct.

A listing, fare estimate, quotation, availability display, menu, product page, property page, or service description may constitute an invitation to place a request rather than a guaranteed offer.

An order or booking may be subject to confirmation, availability, provider acceptance, payment authorization, verification, location coverage, inventory, weather, road access, safety conditions, or legal requirements.

You must review the item, quantity, address, schedule, recipient, price, fees, restrictions, cancellation terms, and other details before confirming a transaction.

Dawat may cancel, pause, correct, or decline a transaction where necessary to address suspected fraud, pricing errors, unavailable inventory, safety risks, technical failures, legal restrictions, or provider unavailability.

Prices and fees displayed on Dawat may include the provider’s base price, delivery or transportation charges, platform fees, commissions, service fees, taxes, payment-processing costs, distance adjustments, demand-based adjustments, discounts, or other disclosed charges.

Estimates may change when the final route, distance, waiting time, order value, service duration, product weight, provider quotation, taxes, or other transaction details differ from the original request.

Users and providers are responsible for reviewing the final amount before confirmation. Providers remain responsible for their own tax reporting, registration, invoicing, and payment obligations unless applicable law or a written agreement states otherwise.

Dawat may change platform fees prospectively. Material changes will be disclosed through the platform or an applicable provider agreement.

Payments may be processed by independent banks, e-wallet providers, card networks, payment gateways, or other authorized partners. Their terms, fees, privacy practices, and eligibility rules may apply.

Dawat does not hold itself out as a bank, electronic-money issuer, remittance company, or licensed payment operator unless and until the corresponding authorization is obtained and publicly confirmed.

Refund eligibility depends on the service, transaction status, provider conduct, cancellation timing, product condition, applicable policy, payment method, and mandatory consumer rights.

Approved refunds may take additional time to appear because of processing by banks or payment providers.

Fraudulent chargebacks, false non-delivery claims, or improper payment disputes may result in account restriction and recovery of amounts lawfully owed.

Cancellation and return rules may differ across food, retail, transportation, delivery, accommodation, agriculture, property, professional services, and other categories.

Charges may apply when a provider has already accepted or begun fulfilling a request, prepared an order, traveled toward a location, reserved capacity, or incurred reasonable costs.

Perishable, customized, consumed, downloaded, time-sensitive, or hygiene-sensitive products may not qualify for return except where defective, misrepresented, unsafe, unlawfully supplied, or otherwise covered by mandatory rights.

Users should submit complaints promptly with relevant receipts, photographs, communications, order details, and other supporting information. Dawat may facilitate a resolution but does not guarantee a particular outcome between independent parties.

Providers must not claim that Dawat has issued a government license, professional certification, franchise, warranty, or endorsement unless Dawat has expressly confirmed that claim in writing.

Users and providers must comply with traffic, transport, vehicle, licensing, helmet, seatbelt, passenger, cargo, insurance, and safety requirements that apply to the service.

A driver or courier must not operate while impaired, dangerously fatigued, unlicensed, uninsured where insurance is required, or while using an unsafe or unlawfully operated vehicle.

Users must not request unlawful routes, unsafe loading, excessive passengers, prohibited cargo, or conduct that places a provider or another person at risk.

Availability may be restricted because of weather, landslides, flooding, road conditions, emergencies, connectivity, geographic limitations, government directives, or other safety concerns.

Property, rental, and accommodation listings must be accurate and must disclose material restrictions, pricing, capacity, location, amenities, safety concerns, and applicable house rules.

Hosts and property providers must have lawful authority to list the property and must obtain permits, licenses, registrations, and approvals required for their activity.

Users are responsible for reviewing booking conditions, identity requirements, cancellation terms, deposits, guest limits, property rules, and safety information.

Dawat does not independently guarantee ownership, title, habitability, accessibility, investment value, legal status, or the absence of disputes affecting a listed property.

You retain ownership of content you lawfully submit, including listings, photographs, descriptions, reviews, messages, logos, and profile information.

You grant Dawat a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, display, translate, distribute, and use that content as reasonably necessary to operate, secure, promote, and improve the platform.

You confirm that you have the rights and permissions required to submit the content and that it is accurate, lawful, and does not infringe intellectual property, privacy, publicity, contractual, or other rights.

Reviews must reflect genuine experiences. Dawat may remove, restrict, or label content that is fraudulent, abusive, irrelevant, manipulated, unsafe, unlawful, or inconsistent with platform rules.

You must not use Dawat to engage in or facilitate:

• Using false, misleading, stolen, or incomplete identity or business information.
• Creating accounts for another person without proper authority.
• Using Dawat for fraud, scams, money laundering, illegal gambling, exploitation, harassment, or unlawful activity.
• Listing prohibited, counterfeit, stolen, unsafe, expired, unlicensed, or illegally obtained goods or services.
• Manipulating prices, ratings, reviews, rewards, referrals, promotions, bookings, orders, or platform metrics.
• Circumventing platform fees, safety controls, account restrictions, identity checks, or transaction safeguards.
• Scraping, copying, reverse engineering, disrupting, overloading, or attempting unauthorized access to Dawat systems.
• Uploading malware, harmful code, deceptive links, or content that violates another person’s rights.
• Using another person’s payment method, wallet, identification, account, or credentials without authorization.
• Threatening, abusing, discriminating against, or endangering users, merchants, drivers, couriers, hosts, workers, or Dawat personnel.

Dawat may investigate suspected violations and may preserve or disclose relevant information when permitted or required by law.

Rewards, points, discounts, vouchers, referral credits, campaign benefits, and promotional balances are subject to their stated conditions, availability periods, eligibility rules, limits, and expiration dates.

Unless expressly stated otherwise, promotional benefits have no cash value, are not deposits, do not earn interest, are not transferable, and may not be sold or exchanged outside permitted Dawat functionality.

Dawat may withhold, reverse, cancel, or recover promotional benefits obtained through fraud, abuse, duplicate accounts, manipulated referrals, technical errors, prohibited automation, or violation of campaign rules.

Some Dawat features may allow users to connect a third-party, non-custodial wallet or interact with blockchain-based functionality.

Unless Dawat expressly announces otherwise, Dawat does not take custody of private keys or recovery phrases. You are responsible for protecting wallet credentials, reviewing transaction details, confirming destination addresses, and understanding network fees.

Blockchain transactions may be irreversible. Dawat may be unable to cancel, reverse, recover, or modify a transaction after it has been submitted to an external network.

Digital assets may be volatile and may lose some or all of their value. Technical failures, smart-contract defects, network congestion, forks, validator issues, cybersecurity incidents, regulatory changes, or third-party failures may affect availability and value.

Nothing on Dawat constitutes an offer of securities, investment advice, financial advice, a guaranteed return, a deposit, or a promise that any token or digital asset will increase in value.

Features involving digital assets may be restricted, modified, or unavailable depending on legal review, user location, partner requirements, or regulatory developments.

Dawat may integrate services provided by third parties, including identity providers, map services, cloud providers, payment processors, wallet providers, messaging tools, analytics providers, and external websites.

Third-party services may be governed by separate terms and privacy policies. Dawat does not control every third-party service and is not responsible for external content, independent outages, policy changes, or conduct outside Dawat’s reasonable control.

The presence of an integration or external link does not automatically constitute endorsement or guarantee of the third party.

Dawat’s collection and handling of personal information are described in the Privacy Policy, which forms part of these Terms.

You agree that Dawat may send transactional and service-related communications, including verification messages, security alerts, receipts, booking updates, order updates, provider messages, support responses, and important policy notices.

Marketing communications will be handled according to applicable consent requirements and available preference controls.

Dawat and its licensors own the platform software, design, branding, interfaces, databases, documentation, original content, trademarks, service marks, and other intellectual property, excluding user-owned content and third-party materials.

Subject to these Terms, Dawat grants you a limited, personal, revocable, non-exclusive, non-transferable license to access and use the platform for its intended purpose.

You may not copy, modify, distribute, sell, sublicense, reverse engineer, create derivative works from, or commercially exploit Dawat technology except where expressly permitted by law or written authorization.

Dawat may modify, test, replace, restrict, suspend, or discontinue features, service areas, payment methods, integrations, rewards, pricing tools, or platform functionality.

We do not guarantee that Dawat will always be available, uninterrupted, secure, error-free, or compatible with every device, network, browser, wallet, or operating system.

Maintenance, infrastructure failures, connectivity limitations, cyber incidents, third-party outages, natural disasters, government action, and events beyond reasonable control may affect service availability.

Dawat may warn, investigate, restrict, suspend, deactivate, or terminate an account or listing when reasonably necessary to:

• Enforce these Terms or a service-specific agreement.
• Protect users, providers, partners, Dawat, or the public.
• Respond to suspected fraud, abuse, or unlawful activity.
• Comply with a legal obligation or government request.
• Address payment, identity, safety, or security risks.
• Prevent harm to the platform or its reputation.

You may stop using Dawat at any time. Account closure does not automatically cancel outstanding orders, payments, refunds, investigations, disputes, debts, or obligations incurred before closure.

Provisions that by their nature should continue after termination will remain effective, including payment obligations, ownership, disclaimers, limitations, dispute provisions, and indemnification obligations.

To the fullest extent permitted by law, Dawat is provided on an “as is” and “as available” basis. We do not make warranties beyond those expressly stated in writing or required by law.

Dawat does not guarantee the identity, reliability, conduct, legality, quality, fitness, safety, availability, licensing, financial condition, or performance of an independent user, provider, product, property, or service.

Estimates, maps, arrival times, availability, ratings, search results, translations, generated content, recommendations, and automated information may be incomplete, delayed, or inaccurate.

Nothing in these Terms excludes warranties, remedies, or liabilities that cannot lawfully be excluded.

To the fullest extent permitted by law, Dawat will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including loss of profit, revenue, data, opportunity, goodwill, business, or anticipated savings.

Dawat is not responsible for losses resulting solely from the conduct of independent providers, unlawful user activity, inaccurate user submissions, compromised credentials, external payment services, third-party wallets, blockchain networks, external websites, or events beyond Dawat’s reasonable control.

Any limitation applies only to the extent permitted by applicable law and does not exclude liability that cannot legally be limited, including liability arising from fraud, willful misconduct, or other non-excludable obligations.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Dawat and its directors, officers, personnel, contractors, and affiliates from third-party claims, damages, penalties, liabilities, and reasonable expenses arising from:

• Your violation of these Terms or applicable law.
• Your goods, services, listings, content, or conduct.
• Your infringement of another person’s rights.
• Your fraud, negligence, misconduct, or unlawful activity.
• Taxes, permits, licenses, employment obligations, or business duties for which you are responsible.

This provision does not require a consumer to indemnify Dawat for matters for which Dawat is legally responsible.

Before filing a formal claim, you and Dawat should attempt in good faith to resolve the issue through the platform’s available support or complaint process.

A complaint should include the relevant account, transaction, dates, facts, requested resolution, and supporting evidence.

Nothing in these Terms prevents a consumer from seeking assistance from an appropriate government agency, regulator, consumer authority, law-enforcement body, or court with lawful jurisdiction.

Dawat may offer mediation, online dispute resolution, or another voluntary resolution process. Participation in a voluntary process does not waive rights that cannot legally be waived.

These Terms are governed by the laws of the Republic of the Philippines, without prejudice to mandatory consumer protections or other rights that apply to you.

Any judicial proceeding must be brought before a court with proper subject-matter and territorial jurisdiction under applicable Philippine law.

Dawat may update these Terms to reflect changes in services, technology, operations, safety requirements, partnerships, or applicable law.

The updated version will display a revised “Last updated” date. Where required or reasonably appropriate, Dawat will provide additional notice through the website, application, email, or another available communication channel.

Changes apply prospectively from their stated effective date. Continued use after that date constitutes acceptance where permitted by law.

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

Dawat’s failure to enforce a provision immediately does not waive its right to enforce that provision later.

You may not assign your rights or obligations under these Terms without Dawat’s prior written consent. Dawat may assign these Terms as part of a lawful restructuring, financing, merger, acquisition, transfer of business, or similar transaction.

Headings are provided for convenience and do not limit the meaning of a provision.

These Terms, together with incorporated policies and applicable service-specific agreements, constitute the agreement governing your use of Dawat.

Questions, complaints, legal notices, and requests concerning these Terms may be submitted through the official contact or support channels published on Dawat.

Verified corporate registration details, legal contact information, and official office information are maintained on the Corporate and Legal page.

Please do not send passwords, private keys, recovery phrases, full payment credentials, or unnecessary sensitive information through ordinary support messages.

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